Sl. No. |
Type of Services |
Procedure for accessing service |
Time frame for service delivery |
Contact/Coordinating inmates/s
|
| 1 (a) | Purchase of machines | Check availability. If available then pay the advance to the DAO | 1 week to 3 months | Mr. Tenzin Wangdi, Manager AMSC, AMC Paro & Mr.Karma Wangchuk, Asst.Manager, AMSC, AMC Paro Tel. no. 08 271 460/ 08 271234 |
| 1 (b) | Purchase of spare parts | Check availability at the RAMC or AMC Paro by telephone. If available then you can proceed to RAMC or place order by giving your telephone number and check if the AMC delivery vehicle is coming in your direction | 1 day to three months depending upon the source and the type of spare parts | Mr. Namgay Tshering, RAMC Paro Tel. 08 271234/ 460: Mrs.Gem Lham, RAMC Bajo, Tel.02 481214; Mrs.Yangchen, RAMC Samteling Galephu, Tel. 06 240579; Mr.Gyeltshen, RAMC Khangma, Tel. 04 535121. In case of Trongsa Dzongkhag, we have established a Farmers Support Service Unit in Drakteng. Spare parts and tools can be made available through the unit. |
| 2 | Machine installation | The materials such as the cement, sand and gravels have to be kept ready before the machines have reached the site. Then call the mechanic from RAMC for installation. Use telephone and give proper address. | 1 week to 3 weeks | RAMC Bondey Paro, Tel 08271234/ 08 271 460; RAMC Bajo 02 481214; RAMC Bhur Galephu Tel. 06 240579; RAMC Khangma Tel. 04 535121. |
| 3 | Repair Services | You can bring your machine to the RAMC if possible. If not, make a request through the Agricultural Extension Officer or directly calling the RAMC Manager by telephone. | 1 week to 3 weeks | RAMC Bondey Paro, Tel 08271234/ 08 271 460; RAMC Bajo 02 481214; RAMC Bhur Galephu Tel. 06 240579; RAMC Khangma Tel. 04 535121. |
| 4 | Farm Machinery Training | You can apply through the Agricultural Extension of the Gewog, Dzongkhag and also find out the details | Quarterly | Agriculture Machinery Training Centre, Paro Tel.08 272 452, AMC 08 271234 , 08 271460 |
| For any information, clarification and grievances, please contact Ms.Sonam Pem, Engineer, Head of Inspection, Quality and Safety unit and the Programme Director of AMC Tel. 08 271460, 08 271234, 08 271439, 17634192. | ||||
| 5 | Demand and Supply of machineries | a. The collection of the demands is carried out by the Dzongkhags cumulating to six applicants and forward to AMC/ RAMC along with the deposits. | 2 weeks | Regional Manager, RAMCs and Manager, AMSC |
| b. AMC makes available the updated Price Lists and Stock Inventory to the Dzongkhags through online. | ||||
| 6 | Back up services | a. Includes the installation, testing, operation, repair and maintenance | 1 week | Regional Manager of RAMCs |
| b. Delivery of machines is followed by installation where Dzongkhags shall ensure that the clients are ready with the material arrangement. The following dzongkhags are caters the service on farm machineries | ||||
| 7 | a. Paro | Regional Agriculture Machinery Centre, Paro is responsible for the following Dzongkhags | ||
| b. Haa | ||||
| c. Thimphu | ||||
| d. Chhukha | ||||
| e. Samtse | ||||
| 8 | a. Punakha | Regional Agriculture Machinery Centre, Bajo is responsible for the following Dzongkhags | ||
| b. Wangdue-Phodrang | ||||
| c. Gasa | ||||
| d. Tsirang | ||||
| e. Dagana | ||||
| f. Trongsa | ||||
| 9 | a. Sarpang | Regional Agriculture Machinery Centre, Bhur is responsible | ||
| b. Zhemgang | ||||
| c. Bumthang | ||||
| 10 | a. Tashigang | Regional Agriculture Machinery Centre, Khangma is responsible | ||
| b. Mongar | ||||
| c. Pema Gatshel | ||||
| d. Trashi- Yangtse | ||||
| e. Samdrup Jongkhar | ||||
| f. Lhuentsi | ||||
| Gewog Machinery Centres in Drakeng and Wengkhar will be providing the backup services and sales of the spare parts. | ||||